Business Analyst / Application Specialist

IT Project Manager

Who We Are:

Bed Bath N’ Table is an Australian owned family run business where helping our customers to create their dream home is our specialty and our passion. With over 180 stores in every state and territory of Australia and key location stores throughout New Zealand and Singapore, our team of driven and inspired people are the biggest part of our exciting journey to becoming a full home lifestyle destination for our customers.

BED BATH N' TABLE WILL OFFER YOU:

• The chance to be part of a 100% Australian owned business that is continuously growing and strong
• Competitive salary package
• Access to Staff discounts of 30% off full price products and an additional 15% off reduced items so that you can create your own dream home
• Invaluable experience working alongside our talented design, creative and product teams
• Great inner-city location in the vibrant Glenferrie café district of Hawthorn, close to public transport
• Access to our Employee Assistance program to ensure that your well-being is continuously supported
• Thank you bonus for successfully referring amazing new talent to join our team

About the Role

A BA Application Specialist is a hybrid role that combines Business Analysis (BA) with application support and management. It ensures that business applications meet user needs, function efficiently, and align with company objectives.

Reporting to the CIO you will be responsible for:

Business Analysis & Requirements Gathering

• Work with stakeholders to identify business needs and translate them into application requirements.
• Assess business requirements against current application capabilities.

Application Management & Support

• Ensure smooth operation, maintenance, and optimization of business applications including system upgrades, patches, and enhancements.
• Troubleshoot and resolve application issues in collaboration with IT team members.
• Ensure data integrity, reliability, performance and effective utilization of business applications, integration and reporting solutions.

Process Improvement & Automation

• Identify inefficiencies in business processes and propose application-based solutions.
• Work on workflow automation using application features or integrations.
• Support digital transformation initiatives.

Testing & Quality Assurance

• Assist in User Acceptance Testing (UAT) and ensure application changes meet business requirements.
• Manage escalation of application and data issues to appropriate resources or vendors.
• Root cause analysis to understand or prevent performance problems and issues causing outages within systems.

Training & User Support

• Train end users on new application features or changes.
• Create user manuals, FAQs, and support documentation.
• Act as the point of contact for application-related queries.
• Knowledge management across the IT Team to ensure ability to troubleshoot, investigate and control IT system issues.

Stakeholder & Vendor Management

• Liaise between business users, IT teams, and external vendors.
• Support vendor selection and manage software contracts/licenses.
• Ensure third-party applications comply with business and security requirements.

About you

To be successful in this role you will have worked in a retail environment and understand the core retail concepts.

You have in-depth technical experience in similar environments and can demonstrate knowledge in at least our mandatory tech stack requirements.

You will have excellent stakeholder management and engagement capabilities and the ability to communicate with others with varying levels of technical understanding/knowledge.

Experience required:

• 3+ years IT related experience in implementing and managing business systems either as an external software supplier of internal IT specialist.
• Sound knowledge in either programming, Database administration or reporting and analytics
• Demonstrated knowledge and operational experience of:
• Customer facing technologies including point of sale, payment providers & eCommerce sites
• Integration middleware for connecting retail systems using middleware solutions, traditional file based, or modern API based integrations.

Skills & Attributes:

• Excellent interpersonal skills with the ability to influence key stakeholders and present well.
• Able to explain technical issues without using jargon and can understand related business impacts.
• Attention to detail and ability to model and document accurately, process and data flows.
• Takes action and is proactive in looking for better ways of improving IT environment.
• Proven analytical, evaluative and problem-solving abilities.
• Ability to work under pressure, working to tight deadlines.
• Confident and engaging communicator with the ability to influence key stakeholders.
• Understands the internal customer requirements and responds effectively to their needs.
• Ability to manage key relationships effectively to deliver the IT strategy.

Tech Stack Requirements:

We Would Love to Hear from You:

If you have the skills, experience and motivation to succeed in this role and want to be part of a friendly and supportive team environment we want to hear from you. Apply now to find out more!